If you have required operational support from your Abilene Connector/GigaPoP or the Abilene NOC, can you characterize your interactions and level of support received?

• In early days of our connection to [our] GigaPoP, we had some operational issues to work out. With our move to a different carrier for our OC3, and with development of a good working relationship with the NOC, we have no support issues that can't be resolved.

• Good

• Routing issues/great support

• help testing current video capacity with [our GigaPoP]; got good help

• [Our GigaPoP operator] runs a top-notch GigaPoP.

• Service delivery, VLAN changes, multicast configurations were supplied clearly and timely,

• Fairly good

• Rarely needed, but excellent response.

• General network support has been excellent through the [GigaPoP].

• Things break. They get fixed.

• Excellent

• I am not aware of the support received.

• Fine.

• - IPv6 Reverse DNS Delegation (still pending) – [international network] Connectivity Issue, the problem was on [their] side, so Abilene wasn't too involved, but did get ahold of [the international network] to have them fix the problems.

• Excellent.

• Will send information on use [of our GigaPoP] if desirable.

• Level of help was good. Interactions concerned outages and configuration needs.

• The main operational support has dealt with BGP routing setup and maintenance. Since we get both commodity and Internet 2 traffic via [our] Gigapop this has been closely coordinated. Once set up it has basically been trouble free.

• Excellent support. The NOC is my only "vendor" who contacts me when a minor glitch happens.

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